Arrow Group, Compass House, Waveney Drive, Lowestoft, Suffolk, NR33 0TP

We’re open Monday – Friday, 8 a.m. – 5 p.m. GMT

Frequently Asked Questions

Please read our FAQ before sending us a message.

I placed a quote request but havent heard anything back...

Please allow up to 2 working days for a quote to come through. If two days have passed, please check your junk mail or call us on 01502 533444.

I need technical support with one of your products

All technical documents can be found within the tabs section of each individual product page. If you have a specific request, please call us on 01502 533444 or email us at:

How long will delivery take?

Delivery within the UK usually takes 5-10 working days. If you need quicker delivery, please call us on 01502 533444 or email

My product is faulty

We are very sorry to learn that! In the first instance, please search for your product using this website and review the product instructions carefully. If you still have no luck, please get in touch with us as soon as possible so we can try to rectify the situation. Please call 01502 533444 or email us at

I need images of a product

All images of products can be found on the ‘RESOURCES‘ section of this website or on each individual product page.

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